Privacy Notice

Lucinda Holliday – Separation and Divorce Consultant

Customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
How to complain

Contact details

Telephone – 07943878842
Email – info@lucindaholliday.co.uk

What information we collect, use, and why

We collect or use the following information to provide and improve the services for clients:

Names and contact details
Addresses
Gender
Pronoun preferences
Occupation
Date of birth
Marital status
Third party information (such as family members or other relevant parties)
Financial data (including income and expenditure)
Employment details (including salary, sick pay and length of service)
Health information (such as medical records or health conditions)
Information relating to compliments or complaints
Records of meetings and decisions
Usage data (including information about how you interact with and use our website, products and services)
Website user information

We also collect or use the following special category information to provide and improve services for clients. This information is subject to additional protection due to its sensitive nature:

Racial or ethnic origin
Health information
Sex life information
Sexual orientation information

Lawful basis and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful basis in the UK GDPR. You can find out more about lawful basis on the ICO’s website. The lawful basis we rely on is consent or contract – see below.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve services for clients are:

Consent – we have permission from you after we give you all the relevant information. All your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All your data protection rights may apply except the right to object.

Where we get personal information from

Most information is provided directly from you by filling in online forms or by corresponding with us by post, phone, email or otherwise
From the website when you enquire about our services
In some cases, and with your consent, information might be provided by third parties including but not limited to Legal Advisers, Financial Advisers, Accountants, Psychotherapists
Automated technologies or interactions, as you interact with our website. We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose. Please see our cookie policy on our website for further details.

How long we keep information

We keep your personal information only as long as necessary:

For initial enquiries we keep information for 3 months in case you subsequently instruct us within that period and to avoid duplicating work.
For clients who formally instruct us we keep information for the duration of your case and for 6 years after closure (to comply with legal and professional obligations).
Special category data is kept only as long as required.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Third-party links

When using our website, this may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Information and data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Website Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint